Terms & Conditions
Customer Terms And Conditions of Sale
When accepting our Terms & Conditions of Sale, customers agree to follow all our policies of sale in our “Delivery & Returns” section.
Ordering with us
When you place an order, we’ll need your name, address, e-mail address, credit / debit card number and card expiry date. When your request has been processed we’ll notify you of receipt of your order and you’ll be able to check if all the details are correct. When your order is ready you’ll receive an email with delivery details.
It’s useful to have a contact telephone number so that we can reach you if there’s a problem with your order, or if your order requires a delivery quote. This information is also given to our couriers in case they need to contact you about the delivery of your order.
Unfortunately we cannot fulfill any obligations if the product you ordered becomes out of stock, if a Maker is unable to fulfill their order due to circumstances beyond reasonable control, or if we are unable to obtain authorisation for your payment, or if we identify a pricing or product description error.
Payment for all orders is at point of sale and not at point of despatch. Payment must be made using our online payment facility.
The total cost of your order is the price of the products ordered plus delivery, unless clearly marked otherwise. By entering card details onto our system you confirm that the credit or debit card being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
To be eligible to purchase products on this website you must be over 18 years of age, stipulate a delivery address in the United Kingdom (PO box numbers and hotels are not acceptable) and possess a valid credit or debit card.
By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
We reserve the right to reject any offer of purchase by anyone at any time.
Product Pricing & Descriptions
All prices published are set by our Makers and are in pounds sterling. Each product purchased is sold subject to its Product Description, but please do remember that handmade craft is not mass-produced and therefore slight variables in design and colour are always possible.
Some of our Makers always keep a range of their work in stock at all times and are able to deliver within 3-5 working days. Others require longer delivery periods or only make to order so please do bear this in mind if you are ordering a gift for a specific time. If you need something by a given date and are unable to communicate this via our site please do contact us and we will do our best to help you.
Once a commissioned piece is ordered and a deposit has been paid it usually cannot be cancelled unless specifically by agreement with designersmakers.com and the Maker involved. Once a Maker has started a commissioned piece, it is unlikely that a cancellation will be possible. However, if you email us as soon as possible after placing the order, we’ll check with the Maker to see if a cancellation is possible.