Delivery and Returns
Delivery Charges and Times: UK mainland delivery costs are included in the onscreen prices unless clearly stated otherwise (e.g for furniture and larger craft items) and estimated delivery times are also given with each product. We’ll all work very hard to meet the delivery times quoted on our site but please bear in mind that these are estimates and postal services aren’t always as reliable as we’d like them to be! At times of public holidays, e.g Christmas, delivery may take a little longer.
Delivery Methods: We use national courier services and Royal Mail, often Recorded Delivery for more valuable items. Depending on the type and size of Craft ordered, with larger items, a signature is usually required on delivery. Some of our Makers choose to deliver their work in person.
Packaging: Careful waste management is very important to our company and we’re looking to use as much eco packaging as possible. Our tissue paper and labels are environmentally friendly and we encourage our Makers to recycle boxes and padded envelopes. We want you to be happy with the standard of packaging used and welcome any feedback.
Please ensure that your delivery address details are correct. We can't be held responsible for any delivery problems that may arise due to incorrect address details. A lot of our couriers require a signature on delivery. If you indicate that a package can be left at your home or with a neighbour, this is at your own risk. Some couriers do not like to leave parcels unless signed for by the customer, so we can’t guarantee delivery if you are unable to receive the parcel yourself.
Returns and Refunds
The Customer accepts that designersmakers.com does not guarantee items for sale on the site. Our Makers are responsible for their own products. When a Customer makes a transaction on our site they accept that they are entering into an agreement with the Maker of the item and that although designersmakers.com will do all possible to ensure a high standard of service, we are not responsible or liable for the condition of the products.
We hope that you’ll be very happy with your purchases from designersmakers.com, but understand that occasionally you may wish to return an item and seek a refund. If this is the case you need to let us know in writing no longer than 10 working days after the date on which you received the products.
Please email us on email@example.com with your contact details, your order details and let us know why you are returning an item so that we can put things right for you. You’ll then be sent a returns address and details of how to proceed.
Please return your item in good condition, ideally with its original packaging within 12 working days from the date you received the products. The refund does not include the original delivery charge or the cost of you sending the item back.
If you return goods to us, please use an insured method of despatch and obtain proof of posting. We can’t accept liability for returned goods being lost or damaged in transit.